Privacy Policy

Omnixis AI ("Omnixis," "we," "our," "us") values your trust. This Privacy Policy describes how we collect, use, process, and protect personal and business data when you access or use our AI-powered caller and messaging solutions, including our SaaS platform, integrations, and related services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy.

We collect several types of information to deliver and improve our Services:

1.1 Account Information
• Full name, business name, email address, phone number, billing details, and login credentials.

1.2 Service Data
• Call records, call metadata (time, duration, outcome), message transcripts, and related analytics generated when you use our AI Caller or WhatsApp AI Agent.

1.3 Payment Information
• Payment processing is handled by secure third-party providers (e.g., Stripe, PayPal). We do not store full credit card details on our servers.

1.4 Technical & Device Data
• IP address, browser type, operating system, access logs, and cookies or tracking pixels for session management and analytics.

1.5 Communication Data
• Records of your interactions with our support team, sales team, or training programs (e.g., chat, email, video calls).

We process collected data for the following purposes:

• To create and manage user accounts.
• To operate AI Caller, WhatsApp AI, and related communication workflows.
• To analyze performance, generate reports, and optimize call strategies.
• To process payments and manage subscriptions.
• To provide customer support and resolve issues.
• To comply with legal and regulatory obligations.
• To improve our Services through testing, training, and development.
• To send relevant updates, product announcements, or marketing communications (opt-out available).

• All customer data, including call records, transcripts, and analytics, is securely stored on Amazon Web Services (AWS) servers located in the United States.
• AWS provides enterprise-grade security with encryption at rest and in transit (AES-256 and TLS 1.2+).
• AWS complies with SOC 1/2/3, ISO 27001, and other global security certifications.
• Access to stored data is restricted to authorized Omnixis employees and contractors who require it for support or troubleshooting.

We take robust measures to protect your data:

• Encrypted data transmission using HTTPS (TLS).
• Firewalls and intrusion detection systems to prevent unauthorized access.
• Multi-factor authentication for administrative access.
• Regular audits, penetration testing, and system monitoring.
• Principle of least privilege for employee access.

Despite these safeguards, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We do not sell, rent, or trade personal data. We only share information in limited circumstances:

• Service Providers: We may share data with third-party providers such as Twilio (for telephony), Stripe/PayPal (for payments), or CRM integrations, solely to deliver our Services.
• Legal Compliance: We may disclose data if required by law, regulation, subpoena, or court order.
• Business Transfers: In the event of a merger, acquisition, or restructuring, customer data may be transferred as part of the business assets.
• Authorized Users: If your account is under an organization or team, your administrator may access and manage your account data.

• Account and billing data is retained for as long as you are an active customer.
• Call and message data is retained for up to 12 months unless you request earlier deletion.
• Upon cancellation, we retain limited records for tax, compliance, and auditing purposes as required by law.

Although our Services may be used globally, all data is stored on AWS servers located in the United States.

By using Omnixis AI, you consent to your data being transferred to and processed in the United States, which may have different data protection laws than your home country.

Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request permanent deletion of your data ("Right to be Forgotten").
• Portability: Request transfer of your data to another provider.
• Restriction & Objection: Limit or object to certain processing activities.
• Marketing Opt-Out: Unsubscribe from promotional communications at any time.

To exercise your rights, contact us at [email protected].

Our Services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

Our platform may include links or integrations with third-party services (e.g., CRMs, marketing tools, payment processors). We are not responsible for the privacy practices of third parties. Please review their privacy policies before sharing your data.

We may revise this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website, with the "Last Updated" date updated. If changes are material, we will notify you by email or platform notice.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• 📩 Email: [email protected]
• 📍 Address: Omnixis AI – Dubai, United Arab Emirates